If your order has not yet been dispatched, we can update the address as long as the destination country remains unchanged.
However, it is not possible to change the country of delivery.
If your order has already been dispatched, we will do our best to try to update the address taking into account the delivery status (although we cannot guarantee the success of this change).
If you wish to change your delivery address, please contact us as soon as possible by clicking on the link below.
To check whether we ship to your country, click on the flag icon at the top of our home page.
If your country is not listed, it is likely that we do not currently ship to that location.
Delivery times vary depending on the destination country, and an estimate of the delivery time and cost will be provided during the checkout process.
It is important to note that situations beyond our control, such as extreme weather conditions or customs inspections, may result in delivery delays.
To track your order, use the link at the top of the page: "Where is my order?
To check the shipping costs to your country, click on the flag icon at the top of our home page and select the country of delivery.
Shipping costs are calculated automatically at the checkout stage and are influenced by factors such as :
- Country of destination
- Pack size and weight
Specific prices will be displayed on the payment page.
If you cannot find your country in the list, we may not currently be able to ship to that location.
To check the availability of this item for shipment to your country, click on the flag icon at the top of our home page and select the delivery country.
Then choose the item you want and go to the payment page.
If there are any shipping restrictions or if this product cannot be shipped to your country, you will be informed during the checkout process and will not be able to complete the purchase of this item.
If your country is not listed, we may not be able to deliver to that location at the moment.
If the order has not yet been dispatched :
If your order has not been dispatched, we can update the address, provided that the destination country remains unchanged.
However, it is not possible to change the country of delivery.
Please contact us as soon as possible by clicking on the link below if you need to change your delivery address.
If the order has already been dispatched:
Depending on the delivery status and the delivery service used, it may be possible to update the address.
However, it is not possible to change the country of delivery.
Please contact us as soon as possible by clicking on the link below if you need to change your delivery address.
If the order has not yet been dispatched :
If your order has not yet been dispatched, we may consider updating the address, provided that the country of origin remains unchanged.
However, it is not permitted to change the country of delivery.
Please contact us as soon as possible by clicking on the link below if you need to change your delivery address.
If the order has already been dispatched:
Depending on the delivery status and the delivery service, it may be possible to update the address.
However, it is important to note that it is not possible to change the country of delivery after dispatch.
Please contact us as soon as possible by clicking on the link below if you need to change your delivery address.
The fact that we do not offer economy shipping may be linked to the weight of your order.
Our economy shipping service uses airmail, which has a weight limit of 2 kg. Consequently, it is not possible to send orders exceeding this limit via the airmail service.
The shipping options available, the estimated delivery date and the associated costs are determined by the size and weight of your order, and this information will be detailed during the checkout process.
If you require any further assistance or information on the shipping options available for your order, please do not hesitate to contact us. We're here to help.
We're sorry, but we're unable to deliver to military bases.
For orders sent by Air Mail, we are unable to reschedule deliveries as we cannot intercept air parcels. In the event of non-delivery, the order may be returned to our warehouse. This process may take some time, even several weeks. A refund will be made once the parcel has arrived at our warehouse.
For orders sent by Courrier Express, depending on the delivery service and the location of the order, it is possible to reschedule delivery. We recommend that you contact us as soon as possible by clicking on the link below to inform us of the date from which you will be able to accept delivery. We will do our best to process this request with our delivery service.
If you need any help or further information, please contact us. We'll be happy to help.
As mentioned in the order confirmation email, it is not possible to make changes to orders once they have been processed by our system. Unfortunately, this includes the impossibility of combining the shipping costs of several orders into a single package.
Each order is treated as an independent transaction in our system, and once the shipping process has begun, you will receive e-mail notifications with individual tracking information for each order.
If you have any further questions or need additional assistance, please contact us. We're here to help!
Unfortunately, it is not possible to change the shipping method once your order has been processed in our system. This includes the impossibility of changing the shipping service to express delivery once the order has been completed.
If you have any questions or require further assistance, please do not hesitate to contact us. We're here to help!
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