When an international order is received, import duties and taxes may apply.
We are not responsible for these charges, which are determined by the customs authority of the destination country and depend on a number of factors, such as :
- The country of origin of the item being shipped
- The local VAT rate
- Local import taxes
It is up to you to take responsibility for paying these costs if the local authorities require you to do so.
Our guaranteed flat-rate shipping service allows you to pay all taxes in advance, eliminating extra charges at the time of delivery - guaranteed!
Simply pay the fees and taxes in advance during the payment process on our website.
If the prepayment option is available for your order, it will be indicated as follows:
"You have already paid xxxx duties, taxes and customs fees to ensure there are no additional charges for delivery."
Choose this option if you prefer to pay fees and taxes in advance.
By opting for this alternative, the total amount will be guaranteed to 100%, including all delivery charges, fees and taxes.
Please note that import inspections and taxes in your country are beyond our control if you decide not to pay taxes in advance when placing your order.
The value of duties and taxes is directly linked to the value of the order and the country of destination.
If you are concerned about this, we suggest you use our guaranteed flat-rate shipping service.
This option allows you to pre-pay all taxes, ensuring that there are no additional charges when you receive your parcel - guaranteed!
Simply pay the fees and taxes in advance at the payment stage on our website.
If prepayment is an option for your order, it will be indicated as follows:
"You have already paid xxxx duties, taxes and customs fees to ensure there are no additional charges for delivery."
Choose this alternative if you wish to pay fees and taxes in advance.
By selecting this option, the total amount will be guaranteed to 100%, including all delivery charges, fees and taxes.
Please note that inspections and import taxes in your country are out of our control if you choose not to prepay your taxes during the ordering process.
The customs clearance process is completely out of our hands, as are any delays resulting from checks carried out by the customs authorities.
As only the recipient of the parcel has the power to request information from the local customs authorities, we recommend that you contact them directly for details of the delivery process and timescale. Please use the reference number provided in your shipment confirmation e-mail to facilitate this communication.
In the "Delivery options" section, you will find a space dedicated to "Duties and taxes".
If the prepayment option is available for your order, it will be indicated as follows:
"You have already paid xxxx duties, taxes and customs fees, to ensure there are no additional charges on delivery."
Choose this option if you prefer to pay fees and taxes in advance.
By opting for this alternative, the total amount will be guaranteed to 100%, including all delivery charges, fees and taxes.
It is important to note that inspections and import taxes in your country are beyond our control if you decide not to prepay taxes at the time of ordering.
In the "Delivery options" section, you will find a category entitled "Duties and taxes".
If prepayment is available for your order, it will be indicated as follows:
"You have already paid xxxx for duties, taxes and customs charges, guaranteeing that there will be no additional charges on delivery."
Choose this option if you prefer to pay fees and taxes in advance.
By selecting this alternative, your total value will be guaranteed at 100 %, including all delivery charges, fees and taxes.
Please note that inspections and import taxes specific to your country are beyond our control if you choose not to pay taxes in advance when placing your order.
It is important to note that import duties and taxes may apply when receiving orders shipped outside the European Union. These charges are beyond our control and are determined by the customs authorities of the destination country and influenced by factors such as the country of origin of the product, the local VAT rate and local import taxes.
Our website explicitly states that local import duties, taxes or customs clearance are not included in the prices and are the responsibility of the customer.
We also offer the option of paying taxes and customs duties in advance, so that you can check these costs before dispatching your order and ensure that there are no additional charges when you receive your parcel.
We understand that all inspections and charges applied to imports into your country are beyond our control if you choose not to prepay taxes at the time of ordering.
If you have paid the fees and taxes in advance, we ask you to send us a copy of the receipt for these additional expenses so that we can contact our operator and arrange a refund.
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